A small service based in Utah, USA.
Unchained Home ("we," "us," or "our") is a sole proprietor data liberation service operating in Utah, United States. We help people export their photo libraries from Google Photos and deliver them on physical drives or pre-configured home servers.
Questions about this policy: hello@unchainedhome.com
Only what's needed to complete your transfer.
When you place an order, you authorize our application to access your photo library through Google's official OAuth 2.0 authorization system. This is the same "Sign in with Google" mechanism used by millions of apps. You authorize directly through Google's own interface — we never see your password.
Google Photos
- Access is granted via Google's official Data Portability API — the API Google specifically designed for user-initiated data export
- Access is read-only — we can download your photos and videos, nothing else
- The authorization scope is limited strictly to photo and video export — we cannot access your Gmail, Google Drive, contacts, calendar, or any other Google data
- We request access only at the time of your order and only for the duration required to complete your transfer
Access is permanently revoked and deleted the moment your order ships. We do not maintain ongoing access to your account. We do not retain authorization tokens after transfer completion. One transfer, one authorization, permanently ended.
Download. Verify. Ship. Delete.
Your photos are downloaded from Google to a secure, dedicated transfer machine, verified for completeness, and written to your drive or pre-loaded onto your home server. That's it.
- Files are transferred in their original format with original metadata intact
- Every transfer is verified before anything ships
- Temporary local copies are permanently deleted from our systems once delivery is confirmed
- We do not analyze, scan, index, or process your photos for any purpose beyond completing your transfer
- We do not use your photos to train AI models — not now, not ever
Hard limits. No exceptions.
- We do not sell your photos or personal data to any third party
- We do not use your photos for advertising, profiling, or AI training
- We do not retain your photos beyond the duration of your transfer job
- We do not retain your Google authorization credentials after your order ships
- We do not share your data with partners, vendors, or data brokers
- We do not use your contact information for marketing without your explicit consent
- We do not write, modify, or delete anything in your Google account — access is strictly read-only
Name, email, shipping address. Nothing more.
When you contact us or place an order, we collect:
- Name and email address — to communicate about your order
- Shipping address — to deliver your drive or server
- Library size estimate — to confirm the correct service tier and pricing
This information is used only to fulfill your order and respond to your inquiries. It is never shared with third parties for commercial purposes. We retain it only as long as needed for order fulfillment and to comply with applicable law.
How we protect your data during transfer.
- All data is transferred over encrypted connections (TLS/HTTPS)
- Transfer machines are dedicated to this purpose and physically secured
- OAuth tokens are held only in active memory during the transfer — never written to long-term storage
- We carry cyber liability insurance
In the unlikely event of a security incident that affects your data, we will notify you promptly in accordance with applicable law.
The tools we use to run the service.
Google Data Portability API
Used to access and export Google Photos libraries on your behalf. Your authorization flows through Google's own OAuth system. Subject to Google's Privacy Policy.
Website Hosting
This site is hosted on Netlify. Standard server logs may be collected as part of normal hosting operations. We do not use Google Analytics, Meta Pixel, or any third-party advertising or behavioral tracking on this website.
We do not use tracking pixels, retargeting scripts, or ad networks anywhere on this site or in our order process.
You are in control. At every step.
- Request a copy of any personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information from our records
- Revoke Google authorization at any time through your Google account settings — this immediately ends our ability to access your library
- Cancel your order before your drive ships for a full refund
To exercise any of these rights, contact hello@unchainedhome.com. We respond within one business day.
We do not collect data from children under 13.
Unchained Home is not directed at children under 13. We do not knowingly collect personal information from children. If you believe a child under 13 has provided us with personal information, contact us and we will delete it promptly.
If anything changes, we'll tell you.
If we make material changes to this policy, we will update the effective date at the top of this page and notify active customers by email. We will never change this policy in a way that retroactively permits us to sell, share, or use your photos or data in ways not described here without your explicit consent.